At TRANQUIL CBD HAVEN LLC, we believe that every great product starts with a passionate team and ends with dedicated service. Our policies are built to reflect our commitment to quality, transparency, and the well-being of both pets and their owners.

1. Our Team

🐾 Passion-Driven Professionals

Our team is composed of pet lovers, product developers, designers, and customer care professionals—all working together to create a seamless experience for pet parents.

👩‍🔬 Research & Development (R&D)

We maintain a dedicated R&D team focused on pet health, safety, and behavior. Products are carefully tested and developed to meet the evolving needs of modern pets and their owners.

🤝 Customer-Centered Culture

Everyone on our team—from warehouse staff to support agents—operates with one goal in mind: delivering safe, reliable, and delightful pet products backed by exceptional service.

2. Service Commitments

✅ Quality Assurance

Every product is sourced, packaged, and shipped under strict quality control guidelines. We only work with manufacturers who share our commitment to pet wellness and safety.

🕐 Fast Response Times

We aim to respond to all customer inquiries within 1 business day. Our support team is trained to assist with orders, product information, and issue resolution promptly and politely.

🔁 Hassle-Free Returns

Our 30-day return policy is designed to make your shopping experience worry-free. If you’re not satisfied, we’re here to help—no complicated processes, no hidden terms.

🚚 Reliable Delivery

We partner with trusted carriers to ensure orders are delivered quickly and securely. All orders are trackable, and we’re always available to help resolve delivery concerns.

3. Customer Support Hours

We offer human, friendly assistance via email or phone:

If you contact us outside of our support hours, we’ll follow up as soon as possible on the next business day.

4. Our Service Philosophy

  • Transparency: No hidden fees, misleading descriptions, or vague terms.
  • Respect: Every pet is family. We respect your time, your expectations, and your trust.
  • Care: We listen, we learn, and we care deeply about improving the lives of pets and their humans.
  • Growth: We continually improve our services, based on your feedback and industry innovation.

5. Feedback & Improvement

We value your thoughts and encourage you to share your experience. Whether it’s product feedback, service improvement, or a positive story—we’re all ears.

📢 Please email [email protected] or leave a message through our site. Your voice helps us grow better.

TRANQUIL CBD HAVEN LLC is more than a store—it’s a community of people who believe pets deserve the best.