Thank you for shopping with TRANQUIL CBD HAVEN LLC. We are committed to providing you with a smooth and reliable shipping experience. This policy explains how and when your order will be processed and delivered.
1. Shipping Coverage
Currently, we only ship within the United States (excluding U.S. territories, APO/FPO addresses, and P.O. Boxes).
We are working toward expanding our delivery options to serve international customers in the future.
2. Order Processing Time
- Orders are processed Monday through Friday (excluding holidays).
- Most orders are processed and shipped within 1–2 business days of receiving payment.
- Orders placed on weekends or holidays will be processed the next business day.
🐾 You will receive a confirmation email after placing your order, and another email with tracking information once your order ships.
3. Shipping Methods and Timeframes
We partner with trusted carriers like USPS, UPS, and FedEx to ensure timely delivery.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Flat rate or calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Free Shipping | Orders over $50 (Standard only) | Free |
Actual delivery times may vary due to factors such as carrier delays, weather, or high-volume periods.
4. Shipping Costs
- Shipping costs are calculated at checkout based on your location and the weight of your order.
- We offer Free Standard Shipping on orders over $50 (before tax and after discounts).
- Expedited options are available at an additional cost.
5. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can track your package using the carrier’s tracking tool.
If you don’t receive tracking info within 3 days, please contact us at [email protected].
6. Lost or Delayed Packages
While we do our best to ensure prompt delivery, we are not responsible for:
- Incorrect or incomplete shipping addresses provided by the customer
- Delays caused by the shipping carrier
- Weather-related delays or natural disasters
If your package appears to be lost or significantly delayed, please contact us and we will assist in filing a claim or resolving the issue.
7. Damaged Shipments
If your order arrives damaged, please:
- Take clear photos of the packaging and the damaged product
- Email us at [email protected] within 7 days of delivery
- Include your order number and a brief description of the issue
We will offer a replacement or refund based on the situation.
8. Order Changes or Cancellations
- We can only cancel or modify orders before they are shipped.
- Once an order has been shipped, we are unable to change the shipping address or contents. Please contact us immediately after placing your order if any changes are needed.
9. Questions or Help?
If you have any questions about shipping or need assistance with your order, feel free to reach out:
TRANQUIL CBD HAVEN LLC
📧 Email: [email protected]
📞 Phone: 878-265-1939
🌐 Website: www.tranquilcbdhaven.com