1. What kinds of pet products do you sell?
We offer a wide range of affordable pet supplies including food, treats, toys, beds, grooming tools, travel accessories, cleaning products, and more. Our products are designed with your pet’s comfort, health, and happiness in mind.
2. Do you offer products for all types of pets?
Currently, our product line mainly focuses on cats and dogs. However, we are constantly expanding and may offer items for other pets in the future.
3. How do I place an order?
Simply browse our online store at www.tranquilcbdhaven.com, add the items you love to your cart, and check out using our secure payment process. You’ll receive an order confirmation via email right away.
4. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are encrypted and secure.
5. How long will it take to receive my order?
Most orders are processed within 1–2 business days. Delivery typically takes 3–7 business days within the U.S. depending on your location. You’ll receive tracking info once your order ships.
6. Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, please contact us immediately at [email protected] or 878-265-1939. Once the order is shipped, changes or cancellations are not possible—but you may be eligible for a return after receiving it.
7. Do you ship internationally?
Currently, we only ship within the United States. We are working on expanding our shipping coverage in the near future.
8. What if I receive a damaged or wrong item?
We’re sorry! Please email us at [email protected] within 7 days of delivery with a photo and your order number. We’ll make it right by sending a replacement or issuing a full refund.
9. How do returns and refunds work?
You can return eligible items within 30 days of delivery if they’re unused and in original packaging. Visit our Return & Refund Policy page for full details.
10. Are your products safe for pets?
Absolutely. All our products go through strict quality checks. We work closely with manufacturers and pet care experts to ensure everything we offer is safe, reliable, and pet-approved.
11. How can I contact your customer service?
We’re always here to help. You can reach us via:
📧 Email: [email protected]
📞 Phone: 878-265-1939
🕐 Business Hours: Monday – Friday, 9am–5pm (EST)