At TRANQUIL CBD HAVEN LLC (“Company,” “we,” “our,” or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.tranquilcbdhaven.com or otherwise interact with us.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information when you interact with our website or make a purchase:

a. Personal Information

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely through third-party payment providers)
  • Order details and history

b. Non-Personal Information

  • Browser type and version
  • Device information
  • IP address
  • Referral URL
  • Pages visited and time spent on the website
  • Cookies and tracking technologies (see Section 6)

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your order status, shipping, and customer support
  • To personalize your shopping experience
  • To improve our website, products, and services
  • To send promotional emails and newsletters (with your consent)
  • To prevent fraudulent transactions and protect our platform
  • To comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service providers (e.g., payment processors, shipping partners, marketing tools) who help us operate our business
  • Legal authorities if required by law or to protect our legal rights
  • Business transfers, such as a merger, acquisition, or sale of assets, where customer information may be transferred as part of the transaction

4. Your Rights and Choices

You have the right to:

  • Access the personal data we hold about you
  • Correct or update your personal information
  • Request deletion of your personal data (subject to legal retention obligations)
  • Opt-out of marketing emails by clicking the “unsubscribe” link in our emails
  • Disable cookies in your browser settings (see Section 6)

To exercise your rights, please contact us at [email protected].

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting obligations.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve your browsing experience and analyze website usage. Cookies help us:

  • Remember your preferences and shopping cart
  • Understand how you use our site
  • Deliver targeted advertisements (if applicable)

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the website.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal data from unauthorized access, disclosure, or misuse. These include:

  • SSL encryption for secure transactions
  • Secure server infrastructure
  • Restricted access to sensitive data

Despite our efforts, no method of transmission or storage is 100% secure. You use our site at your own risk.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect or store personal information from children. If we discover that we have collected personal data from a child under 13, we will delete it immediately.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

TRANQUIL CBD HAVEN LLC
📍 17572 Saw Palmetto Ave, Clermont, FL 34714
📧 Email: [email protected]
📞 Phone: 878-265-1939
🌐 Website: www.tranquilcbdhaven.com